Responsible Gaming
Entertainment, Not Income
At Hellspin, we believe that online gaming should be enjoyed as entertainment only. Gambling should never be viewed as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and remember that the house always has a mathematical edge. Games are based on chance, and outcomes cannot be predicted or controlled.
Age Verification
In Australia, you must be at least 18 years of age to access and use Hellspin. We take age verification seriously and comply with all Australian gambling regulations. If you are under the legal gambling age in your jurisdiction, you are not permitted to gamble on our platform. Parents and guardians are encouraged to discuss responsible gaming with young people and monitor their online activities.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Gambling with increasing amounts of money to achieve the same excitement
- Hiding gambling activity or lying about time and money spent
- Neglecting work, study, family, or social responsibilities due to gambling
- Experiencing mood swings, irritability, or anxiety when unable to gamble
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or accumulating debt to fund gambling
- Unsuccessful attempts to reduce or stop gambling
- Relationships suffering due to gambling behaviour
- Feeling a loss of control over gambling activities
Self-Help Tools & Responsible Gaming Features
Hellspin provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
- Loss Limits: Establish maximum loss limits to protect your bankroll
- Reality Checks: Receive regular reminders of your gaming time and expenditure
- Session Timeouts: Set automatic disconnection after a specified period
- Self-Exclusion: Take a break from gambling by excluding yourself from your account for a period of your choice
To access these tools, visit your account settings or contact our customer support team. We encourage all players to use these features proactively.
Support & Help Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following trusted organisations:
Australia
- Gambling Help Online – Free, confidential counselling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call from anywhere in Australia)
International Resources
- GamCare (United Kingdom) – Free support and information
Website: www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada) – Resources and support
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States) – Helpline and resources
Website: www.ncpgambling.org
Need Help?
If you are experiencing difficulties with your gambling, please seek help immediately. There is no shame in asking for support. Contact Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au for free, confidential assistance.
Remember: Gambling should be fun. If it stops being fun, it's time to seek help.